Privacy Policy and Protection of Personal Information
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, destroy, or otherwise manage it. It also aims to inform any concerned individual about how we process personal data. This policy also includes our cookie policy and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal information concerning you, such as your name, address, email, phone number, etc., may be collected. This information is only gathered when you voluntarily provide it, for example by filling out a contact form, quote request, callback request, etc. We are committed to collecting only the information that is necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. In addition, access to your information is restricted solely to employees or service providers who require it to provide services to you.
3. Sharing of Personal Information
We do not trade, sell, rent, or transfer your personal data to third parties for marketing purposes unless you expressly consent. However, we may share your information with external service providers who assist us in operating our business. We take measures to ensure these third parties comply with strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal data for the period required to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure your information is handled securely and in accordance with this policy. Once personal data is no longer required, we ensure it is destroyed or anonymized. We securely destroy information in order to preserve its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you browse our website. They allow us to collect information such as visited pages, visit duration, and language preferences. This data helps us analyze trends, improve our website, and provide personalized content.
You may choose to accept or refuse cookies through our consent banner. You can also enable or disable cookies through your browser settings. However, disabling cookies may limit certain website functionalities.
5.1 Definition of the Different Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you have taken on the website, such as saving privacy preferences or filling out forms. These cookies do not store any personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, the pages you visited, and the links you clicked. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by advertising partners or through integrated social media sharing features. They may be used by these companies to build a profile of your interests in order to show you personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social networks, as they may be subject to change, in order to understand how your data is used through these cookies. Please note that most of these social networks are based outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be protected by Google reCAPTCHA technology. This tool uses cookies and collects data about how users interact with the website. Examples include mouse movements, clicks between content, time taken to complete tasks, and the device used. This data is analyzed to determine the likelihood that the user is a robot. This information may be shared with other Google products and services.
5.2 Enable/Disable and Delete Cookies
You can manage cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you may configure them to reject all cookies systematically or specify the sources of cookies you wish to accept. You may also request that your browser automatically delete cookies when it closes or manually delete them regularly. Please note that each browser is configured differently, so consult its help menu if needed.
5.3 Consent to the Use of Cookies
During your first visit to this website, a consent banner will appear explaining our use of cookies. By clicking “Accept,” you consent to the use of all cookies as well as the current cookie policy. Within this banner, you may also “Reject” all non-essential cookies or “Manage Preferences” by accepting certain categories of cookies. You may modify your consent at any time.
5.4 Third Parties
We have entered into agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social networks, should be considered independent data controllers. We strongly recommend reviewing the privacy statements of these companies.
6. Responsibility
Overall, we assume responsibility for protecting the personal information we hold. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and compliance with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or outdated.
Where applicable, updated information will be communicated to third parties with access to it. You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The consequences of such withdrawal will be explained to you.
You also have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the issue remains unresolved, with the Office of the Privacy Commissioner of Canada.
Anyone wishing to exercise their rights of access, correction, or withdrawal of consent must submit a written request to the Privacy Officer. Appropriate contact details are listed in the section “Privacy Officer” below.
8. Complaint Handling Process Regarding Personal Information Protection
If anyone wishes to file a complaint regarding the application of this policy or more generally concerning the security of their personal information, they must submit their request in writing to the Privacy Officer, whose contact information appears in the section “Privacy Officer.”
The complaint will be handled within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis, supporting documents related to the assessment, and the response sent to the complainant.
We are committed to handling all complaints in complete confidentiality.
9. Privacy Officer
For any questions, concerns, or requests regarding this policy, please contact the Privacy Officer:
- [email protected]
- Stéphan Blanchette, propriétaire
10. Approval
This policy is approved by the Privacy Officer whose professional contact details are listed above.
11. Publication and Amendments
We reserve the right to revise this Privacy Policy and Personal Information Protection Policy at any time. Changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed of any updates.